Health Services

Drive-Thru Pharmacy 

The Drive-Thru Pharmacy is the primary pick-up location for activated electronic prescriptions from off-base providers, prescriptions from virtual appointments and all renewal and refill requests.  

Refills 

The refill telephone line is operational 24 hours/7 days a week. 
 
Refills requested for pick-up at Drive-Thru Pharmacy will be available for pick-up at 8 a.m. in 3 duty days (4 duty days if requested during the weekend or holiday). 

Activations 

New orders sent in by the provider are not automatically activated. To have prescriptions processed, the patient must request the pharmacy to activate.  

To activate, message MacDill Pharmacy Services through the MHS GENESIS Patient Portal or through the Q-Anywhere

Activated electronic prescriptions will be available at the Drive-Thru Pharmacy at 8 a.m. in 2 duty days. (3 duty days if requested during the weekend or holiday).  

Please note: Special order medications will be available at the Drive-Thru Pharmacy at 8 a.m. in 5 duty days after activation.  

Helpful Tips 

  • Patients have 5 duty days from the pick-up date to pick-up activated/refilled prescriptions or they will be returned to stock. 
  • Patients may order refills before their prescription runs out: 30-day supply = 7 days prior; 90-day supply = 22 days prior. 
  • When greeted at the drive-thru window, please provide the patient’s last name, first name and date of birth. 

Contact Us

Phone

Refill Call-in Line
813-640-4892
Q-Anywhere
Text "Get In Line" to 1-833-224-5302
Appointment Line
813-828-2273

Hours

Monday–Friday
8 a.m. to 5 p.m.

Closed 1st and 3rd Wednesday until 1 p.m. for training

Location

7101 Kingfisher St.
MacDill AFB, FL

Online

MHS GENESIS Patient Portal
Q-Anywhere
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