Drive-Thru Pharmacy

The Drive-Thru Pharmacy is the primary pickup location for activated electronic prescriptions (eRX) from off-base providers, prescriptions from virtual appointments, and all renewal and refill requests.  

Refills

The refill telephone line is operational 24 hours a day,  seven days a week. 

Refills requested for pickup from the Drive-Thru Pharmacy will be available for pick-up at 8 a.m. after three duty days (four duty days if requested  on a weekend or holiday). 

Activations 

New orders sent by a provider aren’t automatically activated. To have prescriptions processed, the patient must request the pharmacy to activate them.  

To activate a prescription, message MacDill Pharmacy Services on the MHS GENESIS Patient Portal or on the DosePharm mobile pharmacy application.  

Activated electronic prescriptions will be available at the Drive-Thru Pharmacy at 8 a.m. after two duty days (three duty days if requested on a weekend or holiday).

Helpful Hints

• Patients have five duty days from the pickup date to pick up activated/refilled prescriptions or they will be returned to stock. 
• Patients may order refills before their prescription runs out: 30 day supply = seven days prior; 90 day supply = 22 days prior. 
• When greeted at the drive-thru window, please provide the patient’s last name, first name, and date of birth.